FAQs
Commonly Asked Questions
How can I obtain the contact information of a person or company I read about on your website?
To obtain contact information for a person or organization you saw on our site, send an email containing the name of the person or entity along with the URL for the post to wecare@sevenponds.com. We will get back to you as soon as possible.
I have a friend from another country who had a loved one die. How can I learn about their culture and customs so l can support them at this difficult time?
To find information about friend’s cultural traditions around death and mourning, enter the name of the culture or nationality in the search bar at the top left of any page on our site. (For example, Hindu, Buddhist, Danish, Greek.) Or simply search our Cultural Perspectives column to learn more about a variety of rituals and traditions from around the globe.
I have a specific question related to the estate of a family member who has died. Who should I speak with?
We at SevenPonds are not attorneys and are not qualified to give legal advice. For general information about estate planning, see our Planning Guide: Settling the Estate. If you don’t find the information you’re looking for, we suggest you contact an attorney for advice.
Venues and Vendors
How can I let SevenPonds know that I was thrilled or perhaps not so thrilled with a vendor or venue I found on your site?
SevenPonds values your feedback and wants to know about your experiences with our featured vendors and venues whether they were good, bad or somewhere in between. Please feel free to call at us at (650) 862-7522 with your comments, or send us email at wecare@sevenponds.com.
Why are there so few burial and cremation products featured on your site?
At SevenPonds, we intentionally feature only the finest and most aesthetically appealing burial and cremation products on our site. Our goal is to provide you with a carefully curated selection of the most beautiful products available online.
How can I join the SevenPonds Network?
To become a business associate on our SevenPonds network, simply sign up using the form in the Join Our Network section of our site. Or call us at (650) 862-7522.
I need a celebrant or officiant for a funeral or cremation service within a few days and can’t find one. Can you help me?
At SevenPonds, we understand that putting together a funeral or memorial service after an unexpected death can be very difficult. And while we cannot contact a celebrant on your behalf, we do provide a list of celebrants and officiants in the Local Vendors & Venues section of our site. If you have already called those listed in your immediate area, try reaching out to some who are a bit further away. Many celebrants are more than willing to travel out of their immediate area to assist someone who has suffered a loss.
Our Content
How do you source your information?
All of the information on our website is obtained from reliable online sources and experts in the field of end of life. Where appropriate, we have provided links in the content to the websites where we found our material or the name and affiliation of the person who provided it.
Planning Guides
Where did you get the information in your Planning Guides?
Our Planning Guides were created with the assistance of industry professionals and experts in the field of end of life. We also drew on the extensive knowledge and expertise of our founder, Suzette Sherman, and our professional writing staff.
Attend an Event
How do I list my event on your Attend an Event page?
Listing your event is easy!
Do you charge to list an event?
We don’t charge a fee for free events. Sponsors of paid events will be charged a fee according to the rate schedule in the Attend an Event section of our site.
What type of events can I list on your site?
All events listed on SevenPonds must relate to end of life in some way. We reserve the right to remove an event that is not, in our judgement, appropriate for our site. If you would like to discuss your event with us before listing it, please email calendar@sevenponds.com or call us at 415-431-3717.
Can I list an event that is only for industry experts and professionals?
Yes. Just choose “For industry experts only” when you are creating the listing for your event.
I have a problem with my listing. Who can I contact for
If you have an issue with your listing or need help creating your event, just send email to calendar@sevenponds.com or call us at 415-431-3717.
SevenPonds Magazine
Do advertisers on your website have any influence over the content in your magazine?
No. The SevenPonds Magazine is a separate business entity with a separate operating budget from the SevenPonds website. We do not feature advertisements in our magazine, nor do our business associates have any input into the content we feature there.
How can I submit a book for review in your magazine?
If you would like SevenPonds to consider a book review, please send email to kathleen@sevenponds.com Kathleen is our editor-in-chief and will determine if the book is appropriate for our site. Please include the name of the book, the author, the ISBN, and the contact information for the publicist or agent who can supply us with a copy to review. If we decide to review the book, we will notify you or your publicist of the approximate publish date.
I have an idea for an article l’d like to see in your magazine. Who can I contact?
SevenPonds is always looking for new and engaging content. If you have an idea for an article you would like to see in our magazine, contact our editor-in-chief, Kathleen Clohessy, at kathleen@sevenponds.com. You can also visit our Meet the Writers page to learn more about our other writers and reach out to any one of them.
Note: If you submit images with your idea, please supply the photographer’s name, website and email address so we can obtain permission to use images on our site.
I read something in your magazine that I think is incorrect. Who can I contact to request a correction or explanation?
Our writers and editors work hard to ensure that the information in our magazine is accurate, factual and up-to-date. Nevertheless, sometimes we get something wrong. If you see what you believe is an error in our content, please email our editor-in-chief at kathleen@sevenponds.com with your concern (include the URL of the article.) She will either make the necessary corrections or contact you with an explanation as to why we believe the content is correct.
I would like to be interviewed for your Professional Advice column. Who should I contact to arrange an interview?
If you are an expert in some aspect of end of life, we would love to hear from you about the possibility of an interview.
Just email our editor-in-chief, Kathleen Clohessy, at kathleen@sevenponds.com to express your interest. Please provide a little background about who you are and what you do. If you are selected for an interview, Kathleen will get back to you with more information and a tentative publishing date. Since we schedule our interviews well in advance, it may be several months before an interview can be arranged.